Delivery
All items will be sent to you by the First Class Royal Mail Recorded Signed For service. You will be charged a flat rate delivery charge of £3.50. We will aim to dispatch your order within 2-3 working days after we process your order although please do allow up to 28 days for delivery.
This is subject to our full terms and conditions, in particular, the terms which relate to out of stock items.
We reserve the right to increase our delivery charge at any time although the increase will not apply to orders already placed through our website.
Unfortunately, we do not ship orders to PO Boxes or to addresses outside the UK.
You can email us at info@eveactivewear.co.uk at any time to check the status of your order.
Returns
When you return an item to us:
(a) because you have cancelled an order within the initial 14 day period, we will process the refund to you as soon as possible and in any case within 30 days of the date you gave notice of cancellation. In this case, we will refund the amount of the order in full including the delivery charge. However, you will be responsible for paying the cost of returning the items to us;
(b) because the item is defective, we will examine the returned item and notify you about your refund by email within a reasonable period. We will process the refund to you as soon as possible and in any case within 30 days of the date we confirm to you via email that you are entitled to a refund. In this case, we will refund the amount for the item in question in full including the delivery charge and the cost incurred by you in returning the item to us;
(c) because we sent you a substitute item and you do not want it, we will process the refund to you as soon as possible and in any case within 30 days of the date you gave us notice that you wanted to return the substitute item. In this case, we will refund the amount for the item in question in full including the delivery charge. However you will be responsible for paying the cost of returning the items to us.
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